Warranty

Warranty and Liability

Legally prescribed warranty rights apply.

Conor's Adventure assumes no liability for the consequences of improper or incorrect use of Conor’s Adventure products when used as prescribed.


WARRANTY TERMS FOR PRODUCTS OF THE CONOR'S ADVENTURE BRAND

All products of the Conor's Adventure brand are subject to a thorough inspection according to strict quality assurance standards. ConorsAdventure, Pija Vrezner s.p., headquartered at Gradišče pri Divači 3a, 6215 Divača (hereinafter referred to as the “manufacturer”), as the guarantor, warrants the properties and flawless operation of the products for a warranty period of 12 months, which begins upon delivery of the goods to the consumer. Within this period, the manufacturer will, free of charge, rectify all defects that are proven to have arisen due to a manufacturing fault or material defect. If the defect cannot be remedied within a total period of 45 calendar days from the day on which the manufacturer or seller has received the consumer’s request for repair, the product will, at the buyer’s request, be replaced free of charge with an identical, new, and flawless one or the paid amount will be refunded. We guarantee that we will bear all costs incurred in shipping the product for repair according to the current shipping rates of Pošta Slovenije. The service and spare parts guarantee period is 3 years after the expiration of the warranty period. The warranty is valid within the European Union (EU) and applies only to the first buyer; it is non-transferable.

Some components of the products are, due to their composition, more sensitive to wear. Proper maintenance of the product will extend its lifespan.


EXTENDED WARRANTY OF 24 MONTHS FOR CONOR'S ADVENTURE PRODUCTS IN THE "ACTIVE WITH DOG" CATEGORY

For products in the ACTIVE WITH DOG category:

  • Active with Dog Kit
  • Multipurpose Belt
  • Dog Treat Bag (with leash and without)
  • Phone Bag
  • Bag for Dog Water Bottle
  • Multipurpose holder for Puller
  • Foldable Water Bowl
  • Belt for Trousers (25 mm and 40 mm)


The manufacturer offers an extended warranty of 24 months, which begins upon delivery of the goods to the consumer.


EXCLUSIONS FROM THE WARRANTY

The warranty does not cover damages caused by:

  • improper or negligent use, including (but not limited to) abuse;
  • unauthorized modifications to the products, including (but not limited to) repairs or modifications not carried out by the manufacturer;
  • mechanical damage or overloading of components;
  • external factors, including (but not limited to) bites, cuts, impacts;
  • lack of or improper maintenance of the product;
  • normal wear and tear (for example, wear of straps, plastic components, magnetic components, buckles);
  • transport after delivery of the product;
  • force majeure or accidents


The warranty is not recognized, in particular but not exclusively, in cases of:

  • any mechanical damage (e.g., chewed through collar or leash);
  • repeated and recurring defects resulting from improper and/or negligent use;
  • incomplete warranty documentation (original invoice) or discrepancies between the invoice data and the product.

The warranty also does not cover products that have been disassembled, partially disassembled, or repaired with non-original parts, or products that have been attempted to be repaired by unauthorized persons. It does not cover routine maintenance, consumable or wear parts, or normal wear and tear of the product.


CLAIMING THE WARRANTY

To claim the warranty, it is necessary to include the original invoice, which was issued by the manufacturer or an authorized retailer, when returning the product for service.

The product can be returned directly to the manufacturer or an authorized retailer. The 45-day repair period begins from the date the product is received for service (at the manufacturer or authorized retailer).